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 PL 102-243 
105 STAT. 2394 
 One Hundred Second Congress of the United States of 
America 
 at the First Session 
 Begun and held at the City of Washington on Thursday, the third day of 
January, one thousand nine hundred and ninety-one 
 An Act 
To amend the Communications Act of 1934 to prohibit certain practices 
involving the use of telephone equipment. 
 Be it enacted by the Senate and House of Representatives of the United 
States of America in Congress assembled, 
 
SECTION 1. SHORT TITLE. 
This Act may be cited as the "Telephone Consumer Protection Act of 1991". 
 
SEC. 2. FINDINGS. 
The Congress finds that: 
 (1) The use of the telephone to market goods and services to the home and 
other businesses is now pervasive due to the increased use of cost-effective 
telemarketing techniques. 
 (2) Over 30,000 businesses actively telemarket goods and services to business 
and residential customers. 
 (3) More than 300,000 solicitors call more than 18,000,000 Americans every 
day. 
 (4) Total United States sales generated through telemarketing amounted to 
$435,000,000,000 in 1990, a more than four-fold increase since 1984. 
 (5) Unrestricted telemarketing, however, can be an intrusive invasion of 
privacy and, when an emergency or medical assistance telephone line is seized, a 
risk to public safety. 
 (6) Many consumers are outraged over the proliferation of intrusive, nuisance 
calls to their homes from telemarketers. 
 (7) Over half the States now have statutes restricting various uses of the 
telephone for marketing, but telemarketers can evade their prohibitions through 
interstate operations; therefore, Federal law is needed to control residential 
telemarketing practices. 
 (8) The Constitution does not prohibit restrictions on commercial 
telemarketing solicitations. 
 (9) Individuals' privacy rights, public safety interests, and commercial 
freedoms of speech and trade must be balanced in a way that protects the privacy 
of individuals and permits legitimate telemarketing practices. 
 (10) Evidence compiled by the Congress indicates that residential telephone 
subscribers consider automated or prerecorded telephone calls, regardless of the 
content or the initiator of the message, to be a nuisance and an invasion of 
privacy. 
 (11) Technologies that might allow consumers to avoid receiving such calls 
are not universally available, are costly, are unlikely to be enforced, or place 
an inordinate burden on the consumer. 
 (12) Banning such automated or prerecorded telephone calls to the home, 
except when the receiving party consents to receiving the call or when such 
calls are necessary in an emergency *2395 situation affecting the health and 
safety of the consumer, is the only effective means of protecting telephone 
consumers from this nuisance and privacy invasion. 
 (13) While the evidence presented to the Congress indicates that automated or 
prerecorded calls are a nuisance and an invasion of privacy, regardless of the 
type of call, the Federal Communications Commission should have the flexibility 
to design different rules for those types of automated or prerecorded calls that 
it finds are not considered a nuisance or invasion of privacy, or for 
noncommercial calls, consistent with the free speech protections embodied in the 
First Amendment of the Constitution. 
 (14) Businesses also have complained to the Congress and the Federal 
Communications Commission that automated or prerecorded telephone calls are a 
nuisance, are an invasion of privacy, and interfere with interstate commerce. 
 (15) The Federal Communications Commission should consider adopting 
reasonable restrictions on automated or prerecorded calls to businesses as well 
as to the home, consistent with the constitutional protections of free speech. 
 
SEC. 3. RESTRICTIONS ON THE USE OF TELEPHONE EQUIPMENT. 
(a) AMENDMENT.--Title II of the Communications Act of 1934 (47 U.S.C. 201 et 
seq.) is amended by adding at the end the following new section: 
 "SEC. 227. RESTRICTIONS ON THE USE OF TELEPHONE EQUIPMENT. 
 "(a) DEFINITIONS.--As used in this section--
 
  "(1) The term 'automatic telephone dialing system' means equipment which 
  has the capacity--
  
    "(A) to store or produce telephone numbers to be called, using a random 
    or sequential number generator; and 
    "(B) to dial such numbers. 
   
  "(2) The term 'telephone facsimile 
  machine' means equipment which has the capacity (A) to transcribe text or 
  images, or both, from paper into an electronic signal and to transmit that 
  signal over a regular telephone line, or (B) to transcribe text or images (or 
  both) from an electronic signal received over a regular telephone line onto 
  paper. 
  "(3) The term 'telephone solicitation' means the initiation of a telephone 
  call or message for the purpose of encouraging the purchase or rental of, or 
  investment in, property, goods, or services, which is transmitted to any 
  person, but such term does not include a call or message (A) to any person 
  with that person's prior express invitation or permission, (B) to any person 
  with whom the caller has an established business relationship, or (C) by a tax 
  exempt nonprofit organization. 
   "(4) The term 'unsolicited advertisement' means any material advertising 
  the commercial availability or quality of any property, goods, or services 
  which is transmitted to any person without that person's prior express 
  invitation or permission. 
 
"(b) RESTRICTIONS ON THE USE OF AUTOMATED 
TELEPHONE EQUIPMENT.-- 
"(1) PROHIBITIONS.--It shall be unlawful for any person within the 
United States-- 
 "(A) to make any call (other than a call made for emergency purposes or made 
with the prior express consent of *2396 the called party) using any automatic 
telephone dialing system or an artificial or prerecorded voice--
 
  "(i) to any emergency telephone line (including any '911' line and any 
  emergency line of a hospital, medical physician or service office, health care 
  facility, poison control center, or fire protection or law enforcement 
  agency); 
  "(ii) to the telephone line of any guest room or patient room of a 
  hospital, health care facility, elderly home, or similar establishment; or 
   "(iii) to any telephone number assigned to a paging service, cellular 
  telephone service, specialized mobile radio service, or other radio common 
  carrier service, or any service for which the called party is charged for the 
  call; 
 
"(B) to initiate any telephone call to any residential telephone 
line using an artificial or prerecorded voice to deliver a message without the 
prior express consent of the called party, unless the call is initiated for 
emergency purposes or is exempted by rule or order by the Commission under 
paragraph (2)(B); 
"(C) to use any telephone facsimile machine, computer, or other device to 
send an unsolicited advertisement to a telephone facsimile machine; or 
 "(D) to use an automatic telephone dialing system in such a way that two or 
more telephone lines of a multi-line business are engaged simultaneously. 
 "(2) REGULATIONS; EXEMPTIONS AND OTHER PROVISIONS.--The Commission 
shall prescribe regulations to implement the requirements of this subsection. In 
implementing the requirements of this subsection, the Commission-- 
 "(A) shall consider prescribing regulations to allow businesses to avoid 
receiving calls made using an artificial or prerecorded voice to which they have 
not given their prior express consent; and 
 "(B) may, by rule or order, exempt from the requirements of paragraph (1)(B) 
of this subsection, subject to such conditions as the Commission may prescribe--
 
  "(i) calls that are not made for a commercial purpose; and 
  "(ii) such classes or categories of calls made for commercial purposes as 
  the Commission determines--
   
    "(I) will not adversely affect the privacy rights that this section is 
    intended to protect; and 
    "(II) do not include the transmission of any unsolicited 
    advertisement. 
   
 
"(C)  may, by rule or order, exempt from the 
requirements of paragraph (1)(A)(iii) of this subsection calls to a telephone 
number assigned to a cellular telephone service that are not charged to the 
called party, subject to such conditions as the Commission may prescribe as 
necessary in the interest of the privacy rights this section is intended to 
protect. 
"(3) PRIVATE RIGHT OF ACTION.--A person or entity may, if otherwise 
permitted by the laws or rules of court of a State, bring in an appropriate 
court of that State-- 
 "(A) an action based on a violation of this subsection or the regulations 
prescribed under this subsection to enjoin such violation, 
 "(B) an action to recover for actual monetary loss from such a violation, or 
to receive $500 in damages for each such violation, whichever is greater, or 
 "(C) both such actions. 
 If the court finds that the defendant willfully or knowingly violated this 
subsection or the regulations prescribed under this subsection, the court may, 
in its discretion, increase the amount of the award to an amount equal to not 
more than 3 times the amount available under subparagraph (B) of this paragraph. 
 "(c) PROTECTION OF SUBSCRIBER PRIVACY RIGHTS.-- 
 "(1) RULEMAKING PROCEEDING REQUIRED.--Within 120 days after the date 
of enactment of this section, the Commission shall initiate a rulemaking 
proceeding concerning the need to protect residential telephone subscribers' 
privacy rights to avoid receiving telephone solicitations to which they object. 
The proceeding shall--
 
  "(A) compare and evaluate alternative methods and procedures (including 
  the use of electronic databases, telephone network technologies, special 
  directory markings, industry-based or company-specific 'do not call' systems, 
  and any other alternatives, individually or in combination) for their 
  effectiveness in protecting such privacy rights, and in terms of their cost 
  and other advantages and disadvantages; 
  "(B) evaluate the categories of public and private entities that would have 
  the capacity to establish and administer such methods and procedures; 
   "(C) consider whether different methods and procedures may apply for local 
  telephone solicitations, such as local telephone solicitations of small 
  businesses or holders of second class mail permits; 
   "(D) consider whether there is a need for additional Commission authority 
  to further restrict telephone solicitations, including those calls exempted 
  under subsection (a)(3) of this section, and, if such a finding is made and 
  supported by the record, propose specific restrictions to the Congress; and 
   "(E) develop proposed regulations to implement the methods and procedures 
  that the Commission determines are most effective and efficient to accomplish 
  the purposes of this section. 
 
"(2) REGULATIONS.--Not later than 9 
months after the date of enactment of this section, the Commission shall 
conclude the rulemaking proceeding initiated under paragraph (1) and shall 
prescribe regulations to implement methods and procedures for protecting the 
privacy rights described in such paragraph in an efficient, effective, and 
economic manner and without the imposition of any additional charge to telephone 
subscribers. 
"(3) USE OF DATABASE PERMITTED.--The regulations required by paragraph 
(2) may require the establishment and operation of a single national database to 
compile a list of telephone numbers of residential subscribers who object to 
receiving telephone solicitations, and to make that compiled list and parts 
thereof available for purchase. If the Commission determines to require such a 
database, such regulations shall--
 
  "(A) specify a method by which the Commission will select an entity to 
  administer such database; 
  "(B) require each common carrier providing telephone exchange service, in 
  accordance with regulations prescribed by the Commission, to inform 
  subscribers for telephone exchange service of the opportunity to provide 
  notification, *2398 in accordance with regulations established under this 
  paragraph, that such subscriber objects to receiving telephone solicitations; 
   "(C) specify the methods by which each telephone subscriber shall be 
  informed, by the common carrier that provides local exchange service to that 
  subscriber, of (i) the subscriber's right to give or revoke a notification of 
  an objection under subparagraph (A), and (ii) the methods by which such right 
  may be exercised by the subscriber; 
   "(D) specify the methods by which such objections shall be collected and 
  added to the database; 
   "(E) prohibit any residential subscriber from being charged for giving or 
  revoking such notification or for being included in a database compiled under 
  this section; 
   "(F) prohibit any person from making or transmitting a telephone 
  solicitation to the telephone number of any subscriber included in such 
  database; 
   "(G) specify (i) the methods by which any person desiring to make or 
  transmit telephone solicitations will obtain access to the database, by area 
  code or local exchange prefix, as required to avoid calling the telephone 
  numbers of subscribers included in such database; and (ii) the costs to be 
  recovered from such persons; 
   "(H) specify the methods for recovering, from persons accessing such 
  database, the costs involved in identifying, collecting, updating, 
  disseminating, and selling, and other activities relating to, the operations 
  of the database that are incurred by the entities carrying out those 
  activities; 
   "(I) specify the frequency with which such database will be updated and 
  specify the method by which such updating will take effect for purposes of 
  compliance with the regulations prescribed under this subsection; 
   "(J) be designed to enable States to use the database mechanism selected by 
  the Commission for purposes of administering or enforcing State law; 
   "(K) prohibit the use of such database for any purpose other than 
  compliance with the requirements of this section and any such State law and 
  specify methods for protection of the privacy rights of persons whose numbers 
  are included in such database; and 
   "(L) require each common carrier providing services to any person for the 
  purpose of making telephone solicitations to notify such person of the 
  requirements of this section and the regulations there under. 
 
"(4) 
CONSIDERATIONS REQUIRED FOR USE OF DATABASE METHOD.--If the Commission 
determines to require the database mechanism described in paragraph (3), the 
Commission shall--
  "(A) in developing procedures for gaining access to the database, consider 
  the different needs of telemarketers conducting business on a national, 
  regional, State, or local level; 
  "(B) develop a fee schedule or price structure for recouping the cost of 
  such database that recognizes such differences and--
   
    "(i) reflect the relative costs of providing a national, regional, 
    State, or local list of phone numbers of *2399 subscribers who object to 
    receiving telephone solicitations; 
    "(ii) reflect the relative costs of providing such lists on paper or 
    electronic media; and 
     "(iii) not place an unreasonable financial burden on small businesses; 
    and 
   
  "(C) consider (i) whether the needs of telemarketers operating on 
  a local basis could be met through special markings of area white pages 
  directories, and (ii) if such directories are needed as an adjunct to database 
  lists prepared by area code and local exchange prefix.
 
"(5) PRIVATE RIGHT 
OF ACTION.--A person who has received more than one telephone call within 
any 12-month period by or on behalf of the same entity in violation of the 
regulations prescribed under this subsection may, if otherwise permitted by the 
laws or rules of court of a State bring in an appropriate court of that State--
  "(A) an action based on a violation of the regulations prescribed under 
  this subsection to enjoin such violation, 
  "(B) an action to recover for actual monetary loss from such a violation, 
  or to receive up to $500 in damages for each such violation, whichever is 
  greater, or 
   "(C) both such actions. 
   It shall be an affirmative defense in any action brought under this 
  paragraph that the defendant has established and implemented, with due care, 
  reasonable practices and procedures to effectively prevent telephone 
  solicitations in violation of the regulations prescribed under this 
  subsection. If the court finds that the defendant willfully or knowingly 
  violated the regulations prescribed under this subsection, the court may, in 
  its discretion, increase the amount of the award to an amount equal to not 
  more than 3 times the amount available under subparagraph (B) of this 
  paragraph. 
 
"(6) RELATION TO SUBSECTION (B).--The provisions of 
this subsection shall not be construed to permit a communication prohibited by 
subsection (b). 
"(d) TECHNICAL AND PROCEDURAL STANDARDS.-- 
 "(1) PROHIBITION.--It shall be unlawful for any person within the 
United States--
 
  "(A) to initiate any communication using a telephone facsimile machine, or 
  to make any telephone call using any automatic telephone dialing system, that 
  does not comply with the technical and procedural standards prescribed under 
  this subsection, or to use any telephone facsimile machine or automatic 
  telephone dialing system in a manner that does not comply with such standards; 
  or 
  "(B) to use a computer or other electronic device to send any message via a 
  telephone facsimile machine unless such person clearly marks, in a margin at 
  the top or bottom of each transmitted page of the message or on the first page 
  of the transmission, the date and time it is sent and an identification of the 
  business, other entity, or individual sending the message and the telephone 
  number of the sending machine or of such business, other entity, or 
  individual. 
 
"(2) TELEPHONE FACSIMILE MACHINES.--The Commission 
shall revise the regulations setting technical and procedural standards *2400 
for telephone facsimile machines to require that any such machine which is 
manufactured after one year after the date of enactment of this section clearly 
marks, in a margin at the top or bottom of each transmitted page or on the first 
page of each transmission, the date and time sent, an identification of the 
business, other entity, or individual sending the message, and the telephone 
number of the sending machine or of such business, other entity, or individual. 
"(3) ARTIFICIAL OR PRERECORDED VOICE SYSTEMS.--The Commission shall 
prescribe technical and procedural standards for systems that are used to 
transmit any artificial or prerecorded voice message via telephone. Such 
standards shall require that--
 
  "(A) all artificial or prerecorded telephone messages (i) shall, at the 
  beginning of the message, state clearly the identity of the business, 
  individual, or other entity initiating the call, and (ii) shall, during or 
  after the message, state clearly the telephone number or address of such 
  business, other entity, or individual; and 
  "(B) any such system will automatically release the called party's line 
  within 5 seconds of the time notification is transmitted to the system that 
  the called party has hung up, to allow the called party's line to be used to 
  make or receive other calls. 
 
"(e) EFFECT ON STATE LAW.-- 
"(1) STATE LAW NOT PREEMPTED.--Except for the standards prescribed 
under subsection (d) and subject to paragraph (2) of this subsection, nothing in 
this section or in the regulations prescribed under this section shall preempt 
any State law that imposes more restrictive intrastate requirements or 
regulations on, or which prohibits--
 
  "(A) the use of telephone facsimile machines or other electronic devices 
  to send unsolicited advertisements; 
  "(B) the use of automatic telephone dialing systems; 
   "(C) the use of artificial or prerecorded voice messages; or 
   "(D) the making of telephone solicitations. 
 
"(2) STATE USE OF 
DATABASES.--If, pursuant to subsection (c)(3), the Commission requires the 
establishment of a single national database of telephone numbers of subscribers 
who object to receiving telephone solicitations, a State or local authority may 
not, in its regulation of telephone solicitations, require the use of any 
database, list, or listing system that does not include the part of such single 
national database that relates to such State. 
"(f) ACTIONS BY STATES.--
 
  "(1) AUTHORITY OF STATES.--Whenever the attorney general of 
  a State, or an official or agency designated by a State, has reason to believe 
  that any person has engaged or is engaging in a pattern or practice of 
  telephone calls or other transmissions to residents of that State in violation 
  of this section or the regulations prescribed under this section, the State 
  may bring a civil action on behalf of its residents to enjoin such calls, an 
  action to recover for actual monetary loss or receive $500 in damages for each 
  violation, or both such actions. If the court finds the defendant willfully or 
  knowingly violated such regulations, the court may, in its discretion, 
  increase the amount of the award to *2401 an amount equal to not more than 3 
  times the amount available under the preceding sentence. 
  "(2) EXCLUSIVE JURISDICTION OF FEDERAL COURTS.--The district courts 
  of the United States, the United States courts of any territory, and the 
  District Court of the United States for the District of Columbia shall have 
  exclusive jurisdiction over all civil actions brought under this subsection. 
  Upon proper application, such courts shall also have jurisdiction to issue 
  writs of mandamus, or orders affording like relief, commanding the defendant 
  to comply with the provisions of this section or regulations prescribed under 
  this section, including the requirement that the defendant take such action as 
  is necessary to remove the danger of such violation. Upon a proper showing, a 
  permanent or temporary injunction or restraining order shall be granted 
  without bond. 
   "(3) RIGHTS OF COMMISSION.--The State shall serve prior written 
  notice of any such civil action upon the Commission and provide the Commission 
  with a copy of its complaint, except in any case where such prior notice is 
  not feasible, in which case the State shall serve such notice immediately upon 
  instituting such action. The Commission shall have the right (A) to intervene 
  in the action, (B) upon so intervening, to be heard on all matters arising 
  therein, and (C) to file petitions for appeal. 
   "(4) VENUE; SERVICE OF PROCESS.--Any civil action brought under this 
  subsection in a district court of the United States may be brought in the 
  district wherein the defendant is found or is an inhabitant or transacts 
  business or wherein the violation occurred or is occurring, and process in 
  such cases may be served in any district in which the defendant is an 
  inhabitant or where the defendant may be found. 
   "(5) INVESTIGATORY POWERS.--For purposes of bringing any civil 
  action under this subsection, nothing in this section shall prevent the 
  attorney general of a State, or an official or agency designated by a State, 
  from exercising the powers conferred on the attorney general or such official 
  by the laws of such State to conduct investigations or to administer oaths or 
  affirmations or to compel the attendance of witnesses or the production of 
  documentary and other evidence. 
   "(6) EFFECT ON STATE COURT PROCEEDINGS.--Nothing contained in this 
  subsection shall be construed to prohibit an authorized State official from 
  proceeding in State court on the basis of an alleged violation of any general 
  civil or criminal statute of such State. 
   "(7) LIMITATION.--Whenever the Commission has instituted a civil 
  action for violation of regulations prescribed under this section, no State 
  may, during the pendency of such action instituted by the Commission, 
  subsequently institute a civil action against any defendant named in the 
  Commission's complaint for any violation as alleged in the Commission's 
  complaint. 
   "(8) DEFINITION.--As used in this subsection, the term 'attorney 
  general' means the chief legal officer of a State.". 
 
(b) CONFORMING AMENDMENT.--Section 2(b) of 
the Communications Act of 1934 (47 U.S.C. 152(b)) is amended by striking "Except 
as provided" and all that follows through "and subject to the provisions" and 
inserting "Except as provided in sections 223 through 227, inclusive, and 
subject to the provisions". 
(c) DEADLINE FOR REGULATIONS; EFFECTIVE DATE.-- 
 
  (1) REGULATIONS.--The Federal Communications Commission shall 
  prescribe regulations to implement the amendments made by this section not 
  later than 9 months after the date of enactment of this Act. 
  (2) EFFECTIVE DATE.--The requirements of section 228 of the 
  Communications Act of 1934 (as added by this section), other than the 
  authority to prescribe regulations, shall take effect one year after the date 
  of enactment of this Act. 
 
SEC. 4. AM RADIO SERVICE.
Section 331 of the Communications Act of 1934 is amended--
 
  (1) in the heading of such section, by inserting "AND AM RADIO STATIONS" 
  after "TELEVISION STATIONS"; 
  (2) by inserting "(a) VERY HIGH FREQUENCY STATIONS.--" after "SEC. 331."; 
  and 
   (3) by adding at the end the following new subsection:
   
    "(b) AM RADIO STATIONS.--It shall be the policy of the Commission, in 
    any case in which the licensee of an existing AM daytime-only station 
    located in a community with a population of more than 100,000 persons that 
    lacks a local full-time aural station licensed to that community and that is 
    located within a Class I station primary service area notifies the 
    Commission that such licensee seeks to provide full-time service, to ensure 
    that such a licensee is able to place a principal community contour signal 
    over its entire community of license 24 hours a day, if technically 
    feasible. The Commission shall report to the appropriate committees of 
    Congress within 30 days after the date of enactment of this Act on how it 
    intends to meet this policy goal.".
   
 
Speaker of the House of Representatives 
Vice President of the United States and 
President of the Senate 
  
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